Frequently Asked Questions: FAQ’S
Why our purchase price is lower?
- All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).
- This means that once we have purchased the item we are free to redistribute it if we choose to do so.
- Your purchase to our site goes towards maintaining and buying new product to 3rd party theme and plugin authors.
- Our products don’t include premium support. Thats why we can offer up to 95% discounts on must-have commercial WordPress plugins.
Why should I buy the products on GPLinfo website?
- Lowest price.
- Offer Free Download as well
- Original files without malware, viruses.
- All products work on an unlimited number of websites (domains) (unlimited license).
- All products are available by direct links.
- We regularly update products and constantly add new products, which are difficult to find anywhere else!
How to make a purchase or Download for Free?
To make purchases on our website, you must register on our website or you can simply download for free in product description. After logging into your account, you will be able to order the products from the basket and pay through one of the available payment systems.
What payment systems are available?
We support payment via CashFree, PayPal and Credit Card, for other payment method. Crypto currency comming soon…
Where can I find information about my orders and available downloads?
You can find all necessary information on your account section of your Account.
Can I get a refund?
Please read our Refund Policy here.
How long can I freely download and update the purchased products?
You can download free updates for purchased products within one year from the date of purchase. After this period, the access will be closed but in some cases we offer lifetime validity.
How can I get access to the download after one year from the date of purchase?
You need to buy the product again to get access to Download in some cases but in some cases you don’t need to buy.
Can I purchase a product with lifetime free updates?
Yes, you can purchase lifetime free updates for any of the products, but at a higher price. Please contact us for further details of the order.
Can I get a discount on products or subscriptions?
No, its already too low.
We can also provide you with a personalized offer if you have written a review on the product you purchased on our website.
Can I use the products purchased on the website for personal purposes?
All the products are available under GNU General Public License.
Do you provide technical support?
Basically Not, we may charge you for extra service. We will be update our Services on some categories only. But We provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the author (a link is provided in the product page) or you will need to hire a freelancer to take a look for you. Alternatively you could ask us for paid help.
Not offering support is the way in which we are able to offer the products at the discounted price.
An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?
Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.
Do GPLinfo Provide License Keys?
We can’t and won’t provide/lease/release/resell license keys but in some cases we install manually at our end as a Freelancer (Basic charge include), to do so you need to give access to your website . All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes only require license keys to get automatic updates or support from their authors.
How many licenses I can buy?
You can buy as many licenses as you need. We have not made any restrictions on this. For example – if you need this lifetime license for 2 websites then on the cart page make the quantity as two. That’s it. It is quite simple.
If you don’t want to increase the quantity then place a separate order again for the new domain.
How long will it take to activate the license on my domain?
We will activate your license within 1-2 hours of ordering, but this is often much sooner when we are online and if you provide website details on time. In some cases, it may take longer like if you order at midnight or on weekends which is obvious.
Can I change the domain name later on?
We don’t offer a domain change service. Yet, in some certain cases, we may offer you this if you provide us with valid reasons.
What to do if I lost my license due to website errors/bugs?
If you lost your license for any reason then do not worry. Just contact us via Email, Contact Page, live chat and provide us with temporary login details, we will activate it for you instantly when online.
How are we providing high-cost licenses at such a normal cost?
We have taken agency plans from the developers which give us the freedom to use the license on unlimited sites. That’s why we are giving it to people in need like new bloggers and web developers at such a low cost as they can’t afford to invest thousands of dollars in their beginning phase.
How long does it take to get an updated version of the product?
You can request an update of any purchased product. We will try to update it within 72 hours after the receipt of your request.
How to fix “style.css missing” error while uploading themes?
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This is because the theme download package on ThemeForest includes additional files to the theme such as the documentation, license etc.
To solve this simply unzip the theme package you downloaded from GPLinfo and upload the product.zip file which is included (with the file being the name of the theme).
How can I contact you in case I haven’t found the answer to my question?
If you haven’t found the answer, please contact us via Mail, online chat or feedback form or WhatsApp us at …… We will respond to inquiries as soon as possible.